Question

Error while using Theams

Posted 10 years ago by Avatar Md.Rafiuddin
Hi

I am getting an error while using theams in ribbon.

Exception description is "No information was found about this pixel format."

can you correct me where i am going wrong ?

Thanks

Rafi

Comments (4)

Posted 10 years ago by Actipro Software Support - Cleveland, OH, USA
Hi Rafi,

I'm sorry but we've never heard of that exception. Perhaps you could try googling it (we were unable to find anything ourselves on it) or if you can reproduce it in a simple project, then ZIP that up and email it over.

Actipro Software Support
Posted 8 years ago by Chew Hua
Hi there,

I'm getting the same error when try to dock a tools window. Did you guys manage to spot this error and have a solution to it?
Posted 8 years ago by Actipro Software Support - Cleveland, OH, USA
Chew,

From what we've read on that exception, it usually occurs in two scenarios:
1) If you specify a URI to an image resource in your project somewhere but the URI is wrong (i.e. you moved the image but forgot to change the URI).
2) The pixel format you use for your image is incompatible with WPF.

What we recommend is to first try and figure out which image it is happening on. Comment out the code for the image source on that image and see if everything works again (it should since you don't reference the image). Then double check your URI. If that is correct, try swapping in another image from the same folder. If that causes the exception again, you may need to try opening your image in Photoshop or whichever drawing app you use and resave it. See if that helps.

But I don't believe this is anything we are doing, it is something with the images themselves or a bad URI. All we do with images is forward your image source to an Image control in our templates.

Actipro Software Support
Posted 8 years ago by Chew Hua
It is indeed the icon url problem.
Thanks a lot for you help
Information The latest build of this product (2017.1 build 0650) was released 1 month ago, which was after the last post in this thread.

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