A user account on our web site contains certain private and public personal information
that is reasonable and expected in maintaining a product supplier to customer relationship.
The user account is only created when you perform specific form-submitting actions on our web site, such as downloading a free product evaluation, purchasing licenses, etc.
We do NOT collect any personal data considered to be of a sensitive nature such as religious or political affiliation.
The user account contains private information, which includes your full name and e-mail address.
This data is required since your e-mail address is used as the login mechanism for your account and the name is how you are identified to us.
After ordering an Actipro product or service, you may be associated with an organization account.
The organization account represents a company, organization, or individual who has purchased product licenses or services.
Organization accounts track the organization's name, postal address, phone number, web site, and Actipro purchase history.
They also track one or more user account contacts who have access to the organization account.
When added to an organization account, other contacts for that account will be able to see your name and e-mail address in the contacts list.
Organization account information can be edited from the organization account page.
Certain portions of our web site may track your IP address, which helps us prevent against fraudulent orders.
Other private data that is only accessible to Actipro and never shared:
Downloads - Any product downloads that you've made, allowing us to follow-up after an evaluation period.
Mailing list subscriptions - Any mailing lists for which you've requested and/or confirmed a subscription.
Subscriptions can be managed via the "Contact Preferences" portion of your My Account
Poll responses - Any polls that you've answered.
Shopping cart - Any products/services you've added to your shopping cart on our web site.
Your user account's public profile is visible to other web site visitors.
When a user account is first created, only your name (not private e-mail address) is copied to your public profile.
The name can be customized to be different from your private profile name for anonymization, and any other optional public profile information
(public e-mail address, organization, title, location, web site, signature, etc.) can be viewed/edited via your
My Account page.
Other public data that is accessible to web site visitors:
We rely on a number of lawful bases to use your personal data:
Legitimate Interests - Used for most processing of personal data since it is required for us to
manage and promote our business and may include, but is not limited to:
maintaining a business relationship with our customers and potential customers,
gaining insights into how our products are being used,
exploring how to grow our business,
providing customer support,
improving product and web site reliability,
and guarding against fraud.
Contract - Used when a customer has ordered products or services, and requires access to product downloads/licenses and appropriate customer support.
Legal - Used when processing is necessary for us to comply with the law.
Consent - Used for newsletter communication where an opt-in is required. Consent can always be revoked.
Sharing with Third Parties
Any private personal information submitted to us such as your name, e-mail address, postal address, etc. will NOT be released,
sold, or rented to any third-party individual or company for their promotional purposes and is kept strictly internal to Actipro Software.
Actipro may share the minimum information necessary for other companies working on Actipro's behalf to perform tasks requested by us that may include, but is not limited to:
Credit card orders - When you place a credit card order on our web site, our merchant service requires some personal information such as name, address, etc.
to process the credit card order transaction.
We do NOT retain any credit card billing information.
E-mails - When we send you an e-mail, we must provide your name and e-mail address as a recipient.
Actipro may occasionally send you newsletter e-mail communication if you have completed the subscription process to a mailing list,
under the "Contact Preferences" portion of your My Account page.
You may unsubscribe from mailing lists on that same page.
For those with an Actipro user account, some e-mail communication is not subject to unsubscribe requests.
This may include, but is not limited to communication related to product downloads, download follow-ups, sales transactions,
licenses, subscription expiration notifications, and support responses/notifications.
Retention and Disposal
Actipro retains personal data for so long as it is necessary to provide you with products or services,
required to comply with our legal obligations,
or to the extent permitted by law.
When requested, Actipro will dispose your personal data in a manner designed to ensure that your identify cannot be reconstructed or read.
This process may involve data anonymization, deletion, or other appropriate steps.
Please note that in some cases, a complete removal of your data may not be possible.
For instance, purchase-related data must be kept for legal and financial audit purposes,
and discussion forum post content will be retained but displayed with an anonymized name as the author.
Data may persist in copies made for backup and business continuity purposes for additional time.
If you wish to dispose your personal data and exercise your right to be forgotten,
please e-mail us and state your need and contact information.