We receive new feature requests for our products daily and while we would like to implement them all, we have to prioritize the requests and work on the ones we deem most important first.
In some cases, a feature request is very important to a customer but might not be high on our priority list. In these scenarios, we offer consulting services where we can be paid for our development time to implement the feature immediately. When we are contracted to implement a feature, it becomes our top development priority other than bug fixes.